Policies 2

SHIPPING

Shipping Methods

All goods are shipped by:

• Express Post or Parcel Post to delivery addresses in Australia.
• Express Courier International Merchandise or
• Registered Post International to delivery addresses in other countries, including New Zealand.

All of these shipping services are provided by Australia Post. For international orders (including to New Zealand) we recommend that Express Courier International Merchandise shipping is used as this provides tracking of the shipment. We will not accept responsibility for non-delivery of shipments where tracking is not available.

Shipping Rates

All of our shipping methods are charged at their cost to us. This varies according to the method chosen and the weight and volume of the goods.
The cost of shipping is calculated and displayed for each order before the purchase is completed. The shipping method can be changed at any point before this.
From time to time we may offer free or reduced rates for shipping. These offers, if available, are clearly displayed on the Store page.

Delivery Times

We aim to dispatch stock items within 2 working days of receipt of your payment. You can typically expect to receive orders within:

• 3 working days after dispatch to delivery addresses in Australia.
• 3 - 10 working days after dispatch to delivery addresses in New Zealand.
• 3 - 10 working days after dispatch to delivery addresses in other countries.

These delivery times are estimates and are based on the times provided by Australia Post on their web site. They do not take into account unexpected delays such as inspection or holding by customs or local authorities in the delivery country.

All of our shipping methods allow them to be tracked by us. If goods purchased have not been delivered within 5 working days after the above shipping times, contact us and we will attempt to locate them.

Delays in shipping (after dispatch by us) are outside our control and we cannot take responsibility for them.

Refer also to the Delivery and Loss or damage in transit sections of our Conditions of Sale.

Temporary Stock Shortages

On occasions where a product may be temporarily out of stock, we will contact you either by telephone or email to find out whether you wish to:

• wait until the item is in stock.
• accept another item which is in stock.
• accept a refund.

REFUNDS AND EXCHANGES

We anticipate that the purchases our customers make will meet their expectations of quality, function and design. If, however, you are not satisfied with any product you have purchased, contact us.

The following is a guide to our general policies in relation to the provision of refunds and exchanges. Refer also to the Returned goods section of our Conditions of Sale.

Where We Will Provide a Refund or Exchange

As required by the Australian Trade Practices Act or the Competition and Consumer Regulations 2010 we will accept the return of goods and provide a full refund (including shipping costs) where:

• the goods are not the item ordered (incorrect supply) or
• the goods are defective when supplied or
• the goods differ from the advertised description or
• the goods are not fit for their intended purpose.

Where any of the above have occurred, contact us.

For Australian customers, more information about your rights and obligations can be obtained at:

Australian Capital Territory

ACT Office of Fair Trading

New South Wales

Office of Fair Trading NSW

Northern Territory

Northern Territory Consumer Affairs

Queensland

Office of Fair Trading Queensland

South Australia

Consumer Affairs

Tasmania

Consumer Affairs & Fair Trading

Victoria

Consumer Affairs Victoria

Western Australia

Department of Commerce - Consumer Protection

Where We Will Not Provide a Refund or Exchange

We are not required to exchange goods or provide a refund where:

• a customer has changed their mind about the goods.
• the goods are unsuitable because the wrong item or type of goods have been ordered. If you are in any doubt about the correct item required, contact us before ordering.
• the goods have been damaged after the customer bought them. Where this has happened, the goods may be covered by our warranty.
• the goods are used.

If we agree to accept the return of goods and provide a refund in circumstances other than those covered in the ‘Where We Will Provide an Exchange or Refund’ section, the following conditions will apply:

• approval to return the goods must be obtained from us and a return approval number obtained prior to their return.
• the returned goods must be accompanied by a copy of the purchase documentation, including our invoice, the payment receipt and written advice about the reason for the return including the return approval number.
• the refund will only be provided when the goods have been received by us and we have inspected them to determine whether they are in ‘as sold’ condition. This includes damage to the packaging. Where either the goods or packaging are damaged, either a partial or no refund will be provided.
• the cost of original shipping by us will not be refunded.
• the cost of return shipping to us is required to be arranged by the customer at their cost.

Warranty

Refer to the Guarantee section of our Conditions of Sale.

Inconsistency of Terms

Each purchase made via our website is subject to our usual Conditions of Sale. In the event of any inconsistency between these policy terms and our normal trading terms and conditions, the former shall apply.

TAXES AND DUTIES

Taxes on Australian Orders

All Australian orders are subject to Goods and Services Tax on both the goods and freight. This is included in the prices shown.

Taxes and Duty on International Orders

International orders may be subject to local taxes and customs duties in addition to the purchase price. These are payable once your shipment reaches its destination country. Please refer to your local authorities for more information. These additional charges are the responsibility of the buyer and we accept no responsibility for their payment. We provide correct descriptions and values on the required documentation with all goods shipped. We will not falsify any information about the type of goods, their details, their value or suppress tariff codes or country-of-origin information.

CONDITIONS OF SALE

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