Dealer Application FAQ's

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Why do I need to give you credit references?

We will be providing you with an account that will allow you to order and be supplied goods from us which you will then pay for at a later date. We need to ensure that you are familiar with this system and have previously used it to the satisfaction of other suppliers.

How long does approval take?

We send an enquiry to the suppliers that you have provided as references the next working day after we receive your application. The length of time they take to reply determines how long it takes us to approve your application. For most applications we are able to provide a decision within 5 working days. Some suppliers do not provide references and some can take up to 2 weeks to provide a reply. If we cannot obtain satisfactory responses we may ask for additional references or we may refuse your application.

 When will I find out if I have been approved?

If you have provided us with an email address we will send an email to it. Otherwise we will send a fax or telephone you.

What happens after approval?

Once you have been approved as a dealer you can start ordering stock immediately. We will contact you to find out whether you require POS and other advertising material.

How do you ship products to me?

Our standard shipping method is via our account on Toll Priority who provide a next working day delivery service to most parts of Australia (2 working days to Western Australia & Northern Territory). To do this, we need to receive your order by 2:30 pm. We can also ship on our account by Express Post or by your account for most other carrier services. For shipping on our account there are freight charges. These vary according to the size and weight of the goods being supplied. We are happy to discuss these with you after your account has been established.

What if you are out of stock?

We carry stock of all of our items. We occasionally have shortages of some items when there is unexpectedly heavy demand. This usually is only for several working days. If this occurs we will contact you as soon as possible after your order is received to let you know when we expect to be able to supply you.

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Do you still have questions?

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